All international orders are final sale. We do not offer refunds, replacements, or reshipments for delayed, lost, stolen, confiscated, refused, abandoned, or undeliverable international packages for any reason.

 

International shipping times vary and are dependent on your country’s customs process. Please note that customs delays are outside of our control, and tracking may temporarily appear stalled while your package is being processed through customs.

 

Customs fees, duties, taxes, and import charges are not included in your order total and may be required in order to claim your package.

 

To help minimize customs fees, we cap the declared package value at $197 whenever possible. Packages may also be labeled differently for customs purposes.

 

If customs requests additional documentation or an invoice, please contact support@microflowhealing.com and we will gladly provide a customs-friendly invoice.

 

We exclusively ship international orders via USPS Priority International Mail. While this shipping method is more expensive, we have found it to be the most reliable and secure option for international delivery. The shipping price shown at checkout reflects the actual cost of shipping your package — we do not inflate or profit from international shipping charges.

 

While delays can occasionally happen due to customs processing, we are proud to share that in 4+ years of international shipping, we have successfully delivered thousands of international orders worldwide with an exceptionally high delivery success rate.

 

Insurance on international packages covers a maximum of $200 USD. While we will always do our best to support you, MicroFlow is not responsible for customs issues, import delays, lost or stolen packages, carrier mishaps, confiscated packages, or other international shipping-related issues once the package has left our facility.

 

Please ensure your shipping address is entered correctly at checkout. We are not responsible for packages delivered to incorrectly entered addresses.

 

If an international package is returned to us due to an incorrect address, failed delivery attempt, refusal to pay customs fees, or failure to claim the package, the customer will be responsible for paying the shipping cost again before the package can be reshipped.